B2B Remote Collections Representative CST/EST

After submission, you will receive an email with instructions to complete an AI-powered assessment through our online platform, Harver. This assessment is required for prompt consideration of your application.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

About the role

This is a remote/work-from-home position.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Requirements

• High School Diploma or GED required
• Experience in commercial collections required
• Excellent verbal and written communication skills
• Strong work ethic and a proven record of accomplishments
• Strong interpersonal skills and integrity
• Good organizational skills
• Professional phone etiquette
• Positive attitude
• Ability to solve problems
• Work well in a team/competitive environment
• Negotiation skills
• AS/400 and FACS experience is a plus
• FDCPA knowledge is helpful
• Ability to successfully pass pre-employment criminal background and drug screening
• Available to work between 8:00am and 5:00pm, Monday - Friday
• Stable work history
• Ability to maintain confidentiality

Remote Position Requirements

• Broadband internet connection (No DSL or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Pay

$14–16/hour + monthly commission bonus structure

Benefits

• Comprehensive benefits package including medical, dental, and vision
• 401k retirement plan with employer matching
• Paid time off and paid holidays