B2B Remote Collections Representative - Commercial Collections CST/EST

About the role

We are seeking ambitious, self-motivated and driven people for a rewarding career in the customer service arena as a Remote Call Center Representative.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High School Diploma or GED required
• Experience in commercial collections required
• Excellent verbal and written communication skills
• Strong work ethic and a proven record of accomplishments
• Strong interpersonal skills and integrity
• Good organizational skills
• Professional phone etiquette
• Positive attitude
• Ability to solve problems
• Work well in a team/competitive environment
• Negotiation skills
• Ability to successfully pass pre-employment criminal background and drug screening
• Available to work between 8:00am and 5:00pm, Monday - Friday
• Stable work history
• Ability to maintain confidentiality

Preferred Experience

• Previous experience commercial collections
• Previous experience collecting larger balances
• Previous experience working in a WAH environment
• Strong verbal and written communication skills
• Experience with Excel spreadsheets
• Ability to remain self-motivated

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays

Pay

$18 -20/hour + Monthly Commission Bonus Structure

Schedule

Monday - Friday, 8:00am to 5:00pm

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