AVP Retail Branch Manager

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Responsibilities

• Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts.
• Responsible for the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service.
• Responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel.
• Daily contact with customers, potential customers, officers, and employees.
• General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.
• Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail.
• Incumbent may be assigned to the officer call program.
• Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Requirements

• Six years of retail banking experience, two of which must be in management, either in banking or another retail environment is required.
• A four-year college degree in business/finance is a competitive advantage.
• Basic math proficiency and aptitude.
• Demonstrated academic record of achievement in social and leadership skills.
• Demonstrate aptitude to handle sensitive operational transaction and customer relationships.
• Professional appearance & demeanor.
• Demonstrate strong social skills.
• Excellent communication skills & a self-starter mentality.
• Ability to adjust to flexible hours and ability to sell products and services.
• Will supervise staff of at least five employees and daily operations.
• Thorough knowledge of negotiable instruments is strongly desired.
• Must be able to work flexible hours and/or extended hours as business requires.