AVP, Assistant Branch Manager - Jersey City - Heights (Full-time)

About the Role

The Assistant Branch Manager (ABM) is responsible for the day-to-day operations of a retail branch office and provides supervisory oversight to a team in the achievement of branch objectives. The ABM supervises activities and monitors workflows to ensure operational excellence and compliance with policies, procedures, and regulatory standards to mitigate risk to the Bank and its customers. The ABM identifies opportunities to expand existing relationships and develop new customer relationships directly or through collaborative partnerships with team members and business partners (e.g., Investment Services representative, Mortgage Services representatives, and other partners). The ABM creates and fosters a cohesive and collaborative team environment and a customer-centric work environment.

Responsibilities

• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities, and/or solutions while maintaining compliance and regulatory guidelines.
• Manages the Branch, including running the teller side, platform, and handling customer escalations.
• Directs activities in support of established branch sales goals and objectives, with assistance from the Branch Manager. Coaches team employees to develop and improve skills to foster a needs-based sales environment.
• Reviews and evaluates results in view of objectives, goals, and performance standards, adjusting focus as necessary.
• Collaborates with business partners to assist customers and prospects in understanding their current and future financial goals. Documents recommendations by completing and submitting required referral forms.
• Monitors branch activities to ensure compliance with bank policies, procedures, and regulatory guidelines, in conjunction with the Branch Manager.
• Maintains the operational integrity of the branch, including branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, teller differences/corrections, operating currency, and coin levels.
• Participates in ongoing training and development related to policy and procedure, regulatory compliance, and skill enhancement for customer service and relationship expansion.
• Drives an exceptional customer experience validated by customer satisfaction surveys.
• Assists the Branch Manager in meeting short and long-term staffing requirements, managing PTO requests, and accommodating branch hours and events, including evenings and weekends.
• Performs special projects, which may require research, investigation, analysis, report writing, and making specific recommendations to the Branch Manager, Retail Operations, and/or Senior Management.
• Conducts ongoing performance management, coaching, guiding, and mentoring direct reports on a regular basis.
• Carries out supervisory responsibilities in accordance with the organization's policies, including interviewing, hiring, training, and managing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing and resolving employee complaints and concerns.

Requirements

• High School Diploma or GED.
• 3 years of related experience and/or training, aligned with the key responsibilities of the role.
• Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation, and activities contributing to team success.
• Professional and positive image, maintaining composure at all times and clearly communicating messages to colleagues while translating business priorities effectively.
• Basic proficiency with computers, Microsoft Office Suite, and internal CRM.
• Familiarity with digital technologies and applications to maintain personal capabilities and coach the team to keep pace with current and future business needs.
• Awareness of trends in the local marketplace and ability to react and respond quickly to identified changes.
• Ability to discuss, recommend, and close bank products and services based on customer needs.
• Highly organized with a focus on details, able to complete assignments with competing deadlines and manage branch workflow.
• Critical thinking and problem-solving skills with a focus on detail.
• Proven ability to meet sales targets and production goals and coach team members to do the same.
• Demonstrates flexibility, adaptability, and initiative.
• Provides exceptional customer service to both external and internal customers.
• Excellent communication skills, actively listening and responding effectively and appropriately both verbally and in writing.
• Sound risk management skills.
• Language skills to mirror community needs within branch geography.
• May require travel between customer sites, Provident offices, or branches.

Preferred Qualifications

• 1 year of related management experience.
• Prior banking experience.
• Licenses and/or Certificates: Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support the investment program (preferred).

Working Conditions

• Work is mainly performed under general office conditions in a retail-banking establishment.
• Willing and able to work required overtime.
• Willing and able to travel to other locations/branches.
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
• Lifting from 5 to 25 lbs. (e.g., coins).
• Prolonged sitting/standing.
• Occasional bending or stooping (e.g., to retrieve coins from the individual vault).
• Work is performed in a normal office environment with moderate noise levels. May also involve travel to customers and property locations.

Pay

$27.90 - $34.87 per hour. The base pay offered may vary based on the candidate's skills, experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive-eligible based on company, business, and/or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) and Holiday (PTO).
• Health and Wellness benefits, including Medical, Dental, and Vision Plans.
• Flexible and Health Savings Accounts.
• 401(k) Retirement Plan.
• Disability Insurance.
• Employee Assistance Program.
• Basic Life Insurance.
• Company-sponsored Tuition Disbursement and Loan Repayment programs.
• Voluntary benefits, including Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.