AVP, Assistant Branch Manager - Highland Park (Full-time)

About the role

Join one of the most highly regarded financial institutions in New Jersey with deep roots in the community. Provident is a successful and highly regarded multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.

Responsibilities

• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities and/or solutions while maintaining compliance and regulatory guidelines.
• Manages the Branch and has the ability to run the teller side, platform, and customer escalations.
• With the assistance of the Branch Manager, directs activities in support of established branch sales goals and objectives.
• ABM coaches all team employees to develop and improve skills to foster a needs-based sales environment.
• Continually reviews and evaluates results in view of objectives, goals and performance standards, and adjust focus as necessary.
• Works in collaboration with all business partners to assist customers and prospects to understand their current and future financial goals.
• Maintains the operational integrity of the branch including but not limited to branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, and teller differences/corrections, operating currency and coin levels.
• Participates in on-going training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships.
• Drive an exceptional customer experience validated by customer satisfaction surveys.
• Affords Branch Manager in meeting both short and long-term scheduling staffing requirements.
• Supports the branch accommodating all branch hours and events including evenings and weekends.
• Performs special projects which may require research, investigation, analysis, report writing and making specific recommendations to the Branch Manager, Retail Operations and/or members of Senior Management.
• Conduct ongoing performance management, coach, guide, and mentor direct reports on a regular basis.
• Carries out supervisory responsibilities in accordance with the organization's policies.

Requirements

• High School Diploma or GED
• 3 years related experience and/or training, in keeping with the key responsibilities of the role
• Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success
• Presents a professional and positive image, maintaining composure at all times and clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute
• Basic proficiency with computers, Microsoft Office Suite, internal CRM
• Utilization and/or familiarity of digital technologies and applications to maintain own capabilities as well as to coach team to keep pace with current and future business needs
• Awareness of trends in the local marketplace
• Ability to react and respond quickly to changes identified
• Ability to (discuss, recommend, close) bank products and services based on customer needs
• Highly organized, ability to focus on details. Ability to accurately complete assignments with competing deadlines and manage branch workflow
• Critical thinking with a focus on detail in order to effectively problem solve and communicate
• Proven ability to meet sales targets and production goals and coach team members to the same
• Demonstrate flexibility, adaptability and initiative
• Provides exceptional customer service experience to both external and internal customers
• Actively listens and responds, both verbally and in writing, in an effective and appropriate manner
• Sound risk management skills
• Language skills to mirror community needs within branch geography

Qualifications

• Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support investment program (preferred)

Benefits

• Paid Time Off (PTO)
• Holiday (PTO)
• Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Supplemental Life Insurance
• Accident, Critical Illness, Hospital Indemnity and Legal plans