AVP, Assistant Branch Manager - Long Branch (Full-time)

About the role

The Assistant Branch Manager (ABM) position at Provident Bank is a high-performing role responsible for the day-to-day operations of a retail branch office. The ABM oversees a team in achieving branch objectives, manages workflows to ensure operational excellence, and collaborates with various business partners to enhance customer relationships.

Responsibilities

• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities and/or solutions while maintaining compliance and regulatory guidelines.
• Manages the Branch and has the ability to run the teller side, platform, and customer escalations.
• Works in collaboration with all business partners to assist customers and prospects to understand their current and future financial goals.
• Maintains the operational integrity of the branch including but not limited to branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, and teller differences/corrections, operating currency and coin levels.
• Participates in on-going training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships.
• Drives an exceptional customer experience validated by customer satisfaction surveys.
• Affords support to the Branch Manager in meeting both short and long-term scheduling staffing requirements.
• Supports the branch accommodating all branch hours and events including evenings and weekends.
• Performs special projects which may require research, investigation, analysis, report writing and making specific recommendations to the Branch Manager, Retail Operations and/or members of Senior Management.
• Conducts ongoing performance management, coach, guide, and mentor direct reports on a regular basis.
• Carries out supervisory responsibilities in accordance with the organization's policies.

Requirements

• High School Diploma or GED
• 3 years related experience and/or training, in keeping with the key responsibilities of the role
• Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success
• Presents a professional and positive image, maintaining composure at all times and clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute
• Basic proficiency with computers, Microsoft Office Suite, internal CRM
• Utilization and/or familiarity of digital technologies and applications to maintain own capabilities as well as to coach team to keep pace with current and future business needs
• Awareness of trends in the local marketplace
• Ability to react and respond quickly to changes identified
• Ability to (discuss, recommend, close) bank products and services based on customer needs
• Highly organized, ability to focus on details. Ability to accurately complete assignments with competing deadlines and manage branch workflow
• Critical thinking with a focus on detail in order to effectively problem solve and communicate
• Proven ability to meet sales targets and production goals and coach team members to the same
• Demonstrate flexibility, adaptability and initiative
• Provides exceptional customer service experience to both external and internal customers
• Demonstrate excellent communication skills. Actively listens and responds, both verbally and in writing, in an effective and appropriate manner
• Sound risk management skills
• Language skills to mirror community needs within branch geography

Qualifications

• Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support investment program (preferred)