AVP, Assistant Branch Manager - Dover-Rockaway (Full-time)

About the Role

The Assistant Branch Manager (ABM) is responsible for the day-to-day operations of a retail branch office and provides supervisory oversight to a team in the achievement of branch objectives. The ABM supervises activities and monitors workflows to ensure operational excellence and compliance with policies, procedures, and regulatory standards to mitigate risk to the Bank and its customers. The ABM identifies opportunities to expand existing relationships and develop new customer relationships directly or through collaborative partnerships with team members and business partners (e.g., Investment Services representative, Mortgage Services representatives, and other partners). The ABM creates and fosters a cohesive and collaborative team environment and a customer-centric work environment.

With support from the Branch Manager, the ABM will lead, direct, and manage work schedules, assignments, and performance for all branch employees. The ABM possesses specific working knowledge of banking operations and services and demonstrates positive and professional conduct in dealing with customers, the public, and coworkers.

Responsibilities

• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities, and/or solutions while maintaining compliance and regulatory guidelines.
• Manages the Branch and has the ability to run the teller side, platform, and customer escalations.
• With the assistance of the Branch Manager, directs activities in support of established branch sales goals and objectives. Coaches all team employees to develop and improve skills to foster a needs-based sales environment.
• Continually reviews and evaluates results in view of objectives, goals, and performance standards, and adjusts focus as necessary.
• Works in collaboration with all business partners to assist customers and prospects in understanding their current and future financial goals. Recommendations must be documented by completion and submission of required referral forms.
• In conjunction with the Branch Manager, monitors branch activities to ensure compliance with bank policies, procedures, and regulatory guidelines.
• Maintains the operational integrity of the branch including but not limited to branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, teller differences/corrections, operating currency, and coin levels.
• Participates in ongoing training and development pertaining to policy and procedure, regulatory compliance, and skill enhancement for customer service and expansion of relationships.
• Drives an exceptional customer experience validated by customer satisfaction surveys.
• Assists Branch Manager in meeting both short- and long-term scheduling and staffing requirements. Considers potential staffing concerns while managing PTO requests against staffing levels and makes recommendations for approval. Supports the branch accommodating all branch hours and events including evenings and weekends.
• Performs special projects which may require research, investigation, analysis, report writing, and making specific recommendations to the Branch Manager, Retail Operations, and/or members of Senior Management.
• Conducts ongoing performance management, coaches, guides, and mentors direct reports on a regular basis.
• Carries out supervisory responsibilities in accordance with the organization's policies, including interviewing, hiring, training, and managing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing and resolving employee complaints and concerns.

Requirements

• High School Diploma or GED.
• 3 years of related experience and/or training, in keeping with the key responsibilities of the role.
• Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation, and activities contributing to team success.
• Present a professional and positive image, maintain composure at all times, and clearly communicate messages to colleagues while translating business priorities in a way that colleagues embrace and can execute.
• Basic proficiency with computers, Microsoft Office Suite, and internal CRM.
• Utilization and/or familiarity with digital technologies and applications to maintain own capabilities as well as to coach the team to keep pace with current and future business needs.
• Awareness of trends in the local marketplace and ability to react and respond quickly to changes identified.
• Ability to discuss, recommend, and close bank products and services based on customer needs.
• Highly organized with the ability to focus on details, accurately complete assignments with competing deadlines, and manage branch workflow.
• Critical thinking with a focus on detail to effectively problem solve and communicate.
• Proven ability to meet sales targets and production goals and coach team members to the same.
• Demonstrate flexibility, adaptability, and initiative.
• Provides exceptional customer service experience to both external and internal customers.
• Demonstrate excellent communication skills. Actively listens and responds, both verbally and in writing, in an effective and appropriate manner.
• Sound risk management skills.
• Language skills to mirror community needs within branch geography.
• May require travel between customer sites, Provident offices, or branches.

Preferred Qualifications

• 1-year related management experience (preferred).
• Prior banking experience preferred.
• Licenses and/or Certificates: Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate, or extend terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support investment program (preferred).

Working Conditions

• Work is mainly performed under general office conditions in a retail-banking establishment.
• Willing and able to work required overtime.
• Willing and able to travel to other locations/branches.
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
• Lifting from 5 to 25 lbs. (coins).
• Prolonged sitting/standing.
• Occasional bending or stooping (to retrieve coins from individual vault).
• Work is performed in a normal office environment with moderate noise levels.
• May also involve travel to customers and property locations.

Pay

$27.90 - $34.87 per hour. Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) and Holiday (PTO).
• Health and Wellness benefits including Medical, Dental, and Vision Plans.
• Flexible and Health Savings Accounts.
• 401(k) Retirement Plan.
• Disability Insurance.
• Employee Assistance Program.
• Basic Life Insurance.
• Company-sponsored Tuition Disbursement and Loan Repayment programs.
• Voluntary benefits including Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.