Aviation Operations Specialist (NJUS)

Tasks and Responsibilities

• Effectively communicate options to support the best possible flight experience and are customized to the Owner and the context of flight.
• Communicate directly with the Owner, as dictated by the situation.
• Carry out quality and service reviews of flight reservations and take ownership of mitigation options.
• Evaluate any factors that may keep the flight from meeting or exceeding the service expectations of the Owner.
• Review Owner flights at the time of booking and provide guidance on fuel stops, weather sensitive airports, and cargo or capacity considerations.
• Coordinate with other NetJets teams as appropriate before transitioning responsibility to the day of execution teams.
• Identify and implement options that mitigate potential issues while ensuring the Owner’s experience appears seamless.
• Assist with airport research and analysis by gathering information and coordinating with airport, city, and state contacts.
• Support senior team members by learning about airport equipment, navigational aids, instrument procedures, aviation regulations, aircraft performance, and company flight operations.
• Help update and maintain internal data related to airport and aircraft capabilities and operational limitations.
• Act as the central point of contact for operational and service-related questions that arise at time of booking with subsequent follow-up, consulting with Aviation Operations Specialist, Seniors, and subject matter experts as necessary.
• Responsible for effective collaboration with Scheduling, Owner Services, International Trip Planning, Flight Operations, Flight Dispatch, Aircraft & Industry Insights, Meteorology, and teams from NetJets Europe and Executive Jet Management.
• Ensure internal system information is current, accurate, and aligned with operational requirements.
• Perform other duties as assigned to support operational needs and Owner satisfaction.

Education

• Minimum 2 years NetJets experience
• Experience working in a service-oriented organization, preferably in Aviation
• Solid understanding of general aviation operations preferred
• General understanding of aviation weather
• General understanding of operational capabilities and limitations of NetJets aircraft types
• General understanding of FAA crew duty and rest requirements (NetJets knowledge preferred)
• General understanding of International flight logistics and requirements
• Basic knowledge and experience with NetJets' Flight Center roles, responsibilities, and systems
• Excellent written and verbal communication skills with ability to customize delivery to multiple levels of audience
• Possesses good judgment and strong collaborative skills
• Excellent at problem solving, anticipating potential issues, and dealing with ambiguity
• Ability to work a flexible schedule