AV Support Technician (Conference Room & Collaboration Technology)

Location: Cambridge, MA • Start Date: ASAP • Duration: 6‑Month Contract‑to‑Hire • Application Deadline: Oct 26, 2026

About the role

Our client is a leading audiovisual integration and technology solutions company that designs, deploys, and supports cutting‑edge collaboration environments for some of the most recognized organizations in the Northeast. As the company continues to experience significant growth, they are looking to expand their onsite support team with individuals who are passionate about technology and customer service.

This position offers a unique opportunity to join a well‑respected AV integrator and gain exposure to enterprise collaboration technologies, executive support environments, and modern workplace solutions. Successful contractors will have the opportunity to convert to a full‑time employee and build a long‑term career with a rapidly growing organization known for investing in its people and promoting from within.

As an AV Support Technician, you will be the go‑to resource for conference room technology, meeting support, and end‑user AV troubleshooting. Your primary focus will be ensuring employees, executives, faculty, staff, and guests have a seamless experience when utilizing meeting room and collaboration technology.

We're seeking someone who enjoys working directly with people and solving technology issues in real time. The ideal candidate is professional, dependable, customer‑focused, and takes pride in creating a smooth experience for end users. You don't need to be a senior engineer or programmer to be successful in this role. We're looking for someone who can communicate well, think on their feet, provide excellent customer service, and confidently troubleshoot meeting room technology when issues arise. If you're looking for an opportunity to get your foot in the door with a growing AV integration organization, expand your technical skill set, and build a long‑term career supporting cutting‑edge workplace technology, this is an excellent opportunity to do so.

Responsibilities

• Supporting conference rooms, boardrooms, training spaces, classrooms, and collaboration environments
• Troubleshooting Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms
• Providing white‑glove support for important meetings and presentations
• Assisting users with audio, video, content sharing, and conferencing issues
• Troubleshooting displays, projectors, cameras, microphones, speakers, and related AV equipment
• Performing daily room readiness checks to ensure meeting spaces are operational
• Responding quickly to technology issues that could impact meetings and events
• Working with IT teams, facilities teams, and vendors to resolve complex technical issues
• Documenting recurring issues and contributing to continuous improvement efforts
• Delivering an exceptional customer experience while supporting a wide range of end users

Requirements

• 1‑3 years of AV Support, Conference Room Support, Desktop Support, Help Desk, or IT Support experience
• Experience supporting meeting rooms, classrooms, training rooms, or collaborative workspaces
• Hands‑on troubleshooting experience with Microsoft Teams Rooms, Zoom Rooms, Webex, or similar technologies
• Experience supporting displays, projectors, cameras, microphones, speakers, and conferencing equipment
• Excellent communication and customer service skills
• Strong troubleshooting mindset and willingness to learn
• Ability to work onsite in a professional, customer‑facing environment

Qualifications

• Experience providing white‑glove or executive‑level support
• Experience working in higher education, healthcare, life sciences, corporate, or enterprise environments
• Experience with Crestron, Extron, Biamp, Q‑SYS, Poly, Cisco, or similar AV technologies
• CTS Certification
• Basic networking knowledge
• Experience supporting high‑profile meetings, presentations, or events

Skills

• AV Support Technician roles
• Conference Room Support positions
• IT Support or Desktop Support teams
• Higher Education Classroom Technology teams
• Media Services or Learning Space Support groups
• Audiovisual Technician positions
• Help Desk professionals looking to specialize in AV technology

Pay

The pay range for this position is $28.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program