AV Support Technician

About the role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! As an A/V Operations professional, you will play a pivotal role in maintaining and optimizing the infrastructure that keeps critical A/V systems running smoothly in all offices. We are seeking a motivated and detail-oriented individual to join our team in this critical capacity.

Responsibilities

Your day-to-day responsibilities will include collaboration with team members and stakeholders and problem‑solving, to address challenges in real‑time, requiring a personable approach and strong communication skills. Your ability to adapt to dynamic environments and provide flexibility in your work will be key to your success in this role.

• Assist A/V users with connecting to and using A/V systems
• Troubleshoot A/V issues, diagnose problems, and implement solutions to maintain uptime and performance
• Move and install A/V equipment between rooms, ensuring all connections are present and working properly
• Work with vendors during installations and service calls

Requirements

• 1+ years experience using and supporting Microsoft Teams
• 1+ years experience supporting Microsoft Teams Rooms (MTR)
• 1+ years experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware
• Must be a US Citizen

Skills

• Experience with other video conference applications such as Zoom, Google Meet, etc.
• Experience using ServiceNow
• Eagerness to learn new A/V technologies, tools and methodologies
• Experience with networking technologies is a plus

Pay

The base pay range for this position in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $58,900—$105,700 USD.