AV Support Technician

Location: Rahway, NJ (onsite). This role is not able to offer visa transfer or sponsorship now or in the future.

About the Role

We are seeking a highly skilled AV Support Technician to provide technical support for video conferencing, webcast events, executive meetings, and collaboration technologies across enterprise environments. The ideal candidate will possess strong expertise in audiovisual (AV) technologies, conferencing platforms, meeting room systems, and troubleshooting complex audio/video issues. This role ensures seamless operation of conference rooms, hybrid meetings, executive presentations, and large-scale events through proactive maintenance, real-time support, and technical issue resolution.

Responsibilities

• Video Conferencing & Event Support
  • Prepare, configure, and test conferencing systems prior to meetings and events.
  • Support onsite, remote, and hybrid collaboration sessions.
  • Monitor live meetings, webcasts, and events to ensure uninterrupted service.
  • Troubleshoot audio, video, connectivity, and conferencing issues during active sessions.
  • Provide technical support for executive meetings, presentations, and large conferences.
  • Ensure high-quality user experience across all conferencing platforms.
• Meeting Room Setup & Readiness
  • Prepare meeting rooms before scheduled bookings.
  • Verify functionality of displays, microphones, speakers, cameras, and conferencing equipment.
  • Conduct routine room inspections to ensure operational readiness.
  • Identify and resolve issues before meeting start times.
  • Report missing, damaged, or malfunctioning equipment.
• AV Equipment Operations & Maintenance
  • Support and maintain projectors and large-format displays, video walls, presentation systems, audio systems, microphones, speakers, video conferencing hardware, room control systems, and AV cabling.
  • Diagnose equipment failures, maintain cabling and physical connections, replace faulty components, and ensure reliability of AV systems.
• Preventive Maintenance
  • Perform routine preventive maintenance through the MyIT Portal.
  • Conduct scheduled inspections of audio systems, microphones, speakers, display screens, room booking panels, control panels, teleconference systems, wiring, and meeting room environment.
  • Document maintenance activities and equipment status.
  • Coordinate repairs and service requests with AV vendors and support teams.
• End User Support
  • Provide technical assistance for employees using meeting room technologies.
  • Support executives and VIP users with priority service.
  • Deliver user training and onboarding for meeting room equipment and booking systems.
  • Respond promptly to user-reported issues.
• ServiceNow Ticket Management
  • Monitor and manage AV support tickets.
  • Review event and meeting support requests.
  • Prepare rooms and equipment based on ticket requirements.
  • Document actions taken and ensure timely ticket closure.
  • Escalate complex issues to appropriate support teams when necessary.
• Troubleshooting & Escalation
  • Perform root cause analysis for AV issues.
  • Verify system settings, signal routing, and hardware configurations.
  • Troubleshoot connectivity, hardware, and software-related problems.
  • Coordinate with Facilities teams for infrastructure-related issues, including power, furniture, and room setup concerns.

Requirements

• 3+ years of experience supporting enterprise AV environments.
• Hands-on experience with video conferencing and collaboration technologies.
• Strong understanding of audio, video, networking, and room technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to support multiple meetings and events simultaneously.

Skills

• AV & Collaboration Technologies
  • Microsoft Teams Rooms
  • Microsoft Surface Hub
  • Cisco Webex Solutions
  • Cisco Room Kit EQ
  • Cisco Room Bar
  • Neat Bar Pro
  • Lenovo ThinkSmart Core
  • Crestron Room Scheduling Panels
• Core Technical Skills
  • Audio/Video troubleshooting
  • Video conferencing systems
  • AV hardware installation and support
  • Hybrid meeting support
  • Live event and webcast support
  • Room control systems
  • Signal routing and cabling
  • Preventive maintenance practices
  • Hardware diagnostics and repair
• IT Service Management
  • ServiceNow ticket management
  • Incident management
  • Vendor coordination and escalation management
  • Documentation and asset tracking

Pay

The annual salary for this position is between $37,800 and $59,000, depending on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan