AV Support Technician

Join a fast-paced Workplace Technology team supporting conference rooms, live events, and hybrid collaboration spaces across a dynamic office environment. This role is ideal for an AV professional who enjoys hands-on troubleshooting, room builds, event production, and helping people have seamless meeting experiences.

Responsibilities

• Perform daily checks of conference rooms to identify and resolve AV issues before meetings begin
• Support employees with in-room and remote meeting technology, including Google Meet, displays, cameras, audio, and projection systems
• Troubleshoot and maintain room kits, room schedulers, scheduling displays, and related AV hardware and software
• Provide support for Logitech Rally products and Neat Bar Pro systems across meeting spaces
• Respond to support requests from the IT helpdesk and assist with diagnosing and resolving room-related issues
• Set up, install, configure, and test new conference rooms, including cabling, mounting, and hardware provisioning
• Support audio systems such as DSPs, mixers, microphones, and speakers to ensure clear and reliable sound
• Assist with live event production for all-hands meetings, town halls, and other streamed events
• Operate event AV equipment such as Q-SYS systems, streaming encoders, switchers, and audio consoles
• Conduct pre-event checks, monitor live productions, and help resolve issues during events
• Create and maintain documentation, runbooks, and knowledge base articles for room and event systems
• Track AV inventory, coordinate with vendors, and help maintain equipment, updates, and spares

Skills

• 5+ years of experience in IT or AV support with a focus on conference rooms or meeting spaces
• Hands-on experience with Google Meet hardware and software in both meeting room and event settings
• Experience supporting Logitech Rally equipment, Neat Bar Pro, and scheduling displays
• Ability to install and troubleshoot conference rooms from the ground up
• Experience with live event AV workflows, including video switching, audio mixing, and streaming/recording
• Working knowledge of Q-SYS or similar audio DSP/control platforms
• Comfort supporting live, in-use systems while staying calm and solution-focused
• Basic to intermediate networking knowledge, including switches, Wi-Fi, servers, and AV-over-IP fundamentals
• Experience supporting Apple devices in an enterprise environment
• Experience managing Windows laptops and desktops
• Familiarity with ticketing systems and enterprise support workflows
• Strong communication skills and a service-oriented approach
• Ability to lift and move equipment weighing 50+ lbs as needed

Preferred Skills

• AVIXA CTS certification or progress toward certification
• Experience with additional conferencing ecosystems such as Poly, Yealink, or Crestron
• Exposure to control system programming or configuration
• Experience with other audio DSP platforms such as Biamp or Extron
• Background in event or broadcast AV support for corporate events or streamed productions
• Ability to read signal flow diagrams and AV schematics
• Experience with low-voltage wiring, rack builds, and AV cabling work
• Bachelor's degree in a related field or equivalent hands-on experience