AV Support Engineer

About the role

Set up and test AV equipment for conference rooms and corporate event spaces. Provide on-site and remote support for in-room, virtual, and hybrid meetings. Assist presenters with audio, video, and screen sharing. Maintain AV inventory and conduct routine room readiness checks.

Responsibilities

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters)
• Provide on-site and remote "day-of" support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures; report recurring issues/trends to improve room reliability
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders

Requirements

• High school diploma or GED (or equivalent experience)
• 1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar)
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras)
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting

Qualifications

• 6 months+ experience with AV support

Skills

• Webex
• Collaboration platforms
• Ticketing system
• Professionalism
• Reliability
• Signal flow
• AV equipment
• Batteries
• Excellent customer service
• Cables
• Cable management
• IT help desk
• Zoom
• Microsoft Teams
• Safety practices
• Preventative maintenance
• Communicate clearly
• Screen sharing
• Meeting platforms

Location: Durham, North Carolina
Job type: Contract
Work hours: 9am to 5pm
Education: Bachelors