AV / IT Support Engineer

Responsibilities

We are looking for a proactive and technically skilled Audio Visual and IT Support Engineer to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance.

Qualifications

• 2+ years of experience in IT infrastructure or technical support roles.

• Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony).

• Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).

• Experience with Crestron AV control systems and Polycom Studio X50.

• Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.

• Working knowledge of Microsoft 365 administration.

• Excellent troubleshooting skills and ability to communicate technical concepts clearly.

• Proven ability to work independently and collaboratively in fast-paced environments.

• Experience supporting executive-level users with professionalism and responsiveness.

• Strong written and verbal communication skills.

The candidate must have a car, as this position requires travel between locations.

Preferred

• Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.

• Experience with Zoom CRC or similar conferencing connectors.

• Familiarity with ITIL practices and service management tools (e.g., ServiceNow).

• Experience supporting hybrid work environments and remote collaboration technologies.

What You Get

• Weekly competitive pay

• Medical, dental, vision, 401K

About

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!