AV Support Engineer

About the role

This role involves providing operational support for a wide range of audio-visual systems used across various conference rooms, meeting spaces, and events. The company specializes in enterprise AV solutions, ensuring reliable technology and seamless user experiences.

Responsibilities

• Provide Tier 2/3 support for AV incidents, service requests, and system issues.
• Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions.
• Install, configure, and support AV hardware, software, and peripheral devices.
• Support conference rooms, meeting spaces, executive events, and special technology requests.
• Perform software, firmware, and system updates in accordance with established maintenance schedules.

Requirements

• 3+ years’ experience supporting enterprise AV systems and troubleshooting.
• Experience supporting, maintaining, and troubleshooting enterprise AV technologies, conferencing systems, control platforms, and integrated room solutions.
• AV lifecycle and asset management experience including maintaining asset inventories and tracking equipment lifecycle.
• Working knowledge of AV hardware, software, Windows/Mac environments, networking fundamentals, and third-party AV vendor integrations.
• Ability to collaborate with internal IT teams, vendors, and third-party integrators to support implementations and resolve issues.

Benefits

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more
• Employee Stock Ownership Program
• Dedicated Engagement Manager committed to your success
• Medical, Dental, Vision, and Life Insurance