AV Support Engineer

About the role

Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people since 1990. We partner with Fortune 500 enterprises and high-growth companies to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

This is a 6-month contract position based in Memphis, TN (onsite/hybrid—3 days per week). The AV Support Engineer provides operational support for Audio-Visual (AV) systems used across conference rooms, meeting spaces, events, and business functions.

Responsibilities

• Provide Tier 2/3 support for AV incidents, service requests, and system issues.
• Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions.
• Install, configure, and support AV hardware, software, and peripheral devices.
• Support conference rooms, meeting spaces, executive events, and special technology requests.
• Perform software, firmware, and system updates in accordance with established maintenance schedules.
• Assist with AV system deployments, upgrades, migrations, and hardware refresh initiatives.
• Maintain AV asset inventory, technology standards, room profiles, and lifecycle documentation.
• Track equipment age, supportability, warranty status, refresh history, and technology roadmaps.
• Provide historical analysis and reporting on AV equipment upgrades, refresh activities, and standards compliance to support annual planning and budgeting.
• Support the execution of the AV refresh calendar and annual lifecycle management process.
• Work with internal IT teams, vendors, and third-party integrators to support implementations and resolve technical issues.
• Document configurations, procedures, troubleshooting steps, operational standards, and support activities.
• Analyze recurring issues and recommend improvements to enhance system reliability and user experience.
• Participate in change management, testing, validation, and implementation activities.

Requirements

• 3+ years’ experience in Enterprise AV Systems Support & Troubleshooting.
• Experience supporting, maintaining, and troubleshooting enterprise AV technologies, conferencing systems, control platforms, and integrated room solutions.
• Experience with AV lifecycle & asset management, including maintaining inventories, tracking equipment lifecycle and refresh schedules, documenting upgrades, and supporting technology standardization efforts.
• Working knowledge of AV hardware, software, Windows/Mac environments, networking fundamentals (LAN/WLAN/WAN), and third-party AV vendor integrations.

This is a mid-senior level, hybrid contract position.

Benefits

• Health Coverage: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. Access to one of the nation’s largest provider networks.
• Life & Protection: Life, critical illness, and accident insurance through Unum.
• Flexible Spending: Flexible Spending Account and Daycare FSA through Navia to help manage healthcare and dependent-care expenses.
• Health Gap Insurance: Coverage through Sun Life to help with unexpected costs.
• Retirement: 401(k) plan through The Standard, eligible after six months.

At Cook Systems, you’re part of a team that values ideas, celebrates results, and grows together. Your impact is visible, your contributions are valued, and your career has room to thrive.