AV Meeting Support Technician

About the role

AVI-SPL delivers superior customer service and innovation in audiovisual solutions. As an AV Meeting Support Technician, you’ll provide on-premises audiovisual, meeting room, and light event production support for a multinational pharmaceutical and biotechnology environment. This role ensures consistent operational readiness and white-glove service delivery across conference rooms, auditoriums, and hybrid event spaces.

You’ll support both day-to-day meeting room operations and scheduled live event production activities, collaborating closely with production technicians, engineers, and event management staff.

Responsibilities

• Serve as the primary onsite point of contact for all meeting room setup, support requests, and basic event execution needs within assigned locations.
• Support the setup and operation of virtual and hybrid meetings including Microsoft Teams, Zoom, and webcast platforms (audio, video, screen sharing, and participant connectivity).
• Assist with presenter setup, including microphone placement, confidence monitoring, camera framing, and basic rehearsal support.
• Support day-of-event execution for small-scale meetings and assist production staff on larger hybrid and broadcast-style events as needed.
• Ensure end users are fully supported in-room, including troubleshooting connectivity, AV control systems, and presentation systems.
• Perform full setup and breakdown of conference rooms, auditoriums, and non-standard event spaces based on meeting requirements.
• Conduct pre-event room checks, including audio, video, control systems, and network connectivity validation.
• Verify correct operation of room systems including displays, microphones, cameras, DSP systems, control panels, and conferencing endpoints.
• Ensure all presentation systems (laptops, room PCs, switchers, and codec systems) are properly configured and tested prior to use.
• Perform first-line and intermediate troubleshooting of AV systems including audio, video, control, and conferencing technologies.
• Resolve issues including cable replacements, signal restoration, device resets, firmware-level resets, and endpoint reconfiguration.
• Conduct preventative maintenance checks on AV equipment and report deficiencies or recurring failures.
• Maintain accurate documentation of incidents, failures, resolutions, and recurring system issues.
• Maintain accurate inventory tracking of AV equipment within assigned spaces.
• Support updates to room documentation, SOPs, signal flow diagrams, and operational checklists.
• Log all service tickets, incident reports, and maintenance activities in accordance with SLA requirements.
• Support identification of equipment lifecycle issues and recommend replacement or upgrade needs through appropriate escalation channels.
• Participate in regularly scheduled team coordination meetings to align production schedules, room usage, and upcoming event requirements.
• Work collaboratively with Production Managers and Engineering staff to support seamless event execution.
• Support production teams during larger hybrid or broadcast-style events where additional technical coverage is required.
• Maintain strong communication with Facilities, IT support teams, and client stakeholders as required.

Requirements

• 3+ years of experience in audiovisual support, integration, meetings and events, or a similar field.
• Strong understanding of AV signal flow including audio, video, and control systems.
• Hands-on experience supporting Microsoft Teams, Zoom, or similar virtual meeting platforms in live environments.
• Intermediate troubleshooting skills for AV and IT-related systems, including network-connected devices and conferencing endpoints.
• Ability to interpret AV diagrams, floorplans, and system documentation.
• Experience working in enterprise or corporate environments with SLA-driven service delivery.
• Ability to perform physical setup tasks including lifting equipment, cable management, and basic room configuration.
• Strong customer service skills with a white-glove, high-touch support approach.
• Ability to remain calm and effective in high-pressure live event situations.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to work independently and as part of a multi-disciplinary production team.
• Valid driver’s license and safe driving record.
• Limited travel may be required based on production and service needs.

Preferred Qualifications

• Experience supporting auditorium or broadcast-style production environments.
• Familiarity with control room systems including video switchers, audio DSPs, PTZ camera systems, and playback systems.
• Experience with enterprise AV platforms such as Crestron, Extron, or similar control systems.
• Basic understanding of networking concepts (IP addressing, VLAN concepts, DHCP/static configuration).
• Experience supporting hybrid pharmaceutical, corporate, or regulated enterprise environments.

Benefits

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities.

Pay

Hourly rate: $28.04/hr – $36.06/hr