AV Engineer / IronBow Specialist

Key Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies
• Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues
• Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service
• Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments
• Cookordination with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues
• Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services
• Document troubleshooting steps, configurations, resolutions, and operational procedures
• Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed
• Recommend improvements to enhance system reliability, performance, scalability, and user experience

Requirements

• Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure
• Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies
• Strong experience with enterprise audio/visual systems and integrated conferencing environments
• Proficiency with Biamp/Tesira audio platforms
• Experience with Crestron control systems
• Experience with Aurora multimedia solutions
• Knowledge of Dante-enabled audio networking environments
• Able to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers
• Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7
• Strong root cause analysis and problem-resolution skills
• Able to work effectively in high-visibility, mission-critical operational environments
• Excellent communication, collaboration, and cross-functional coordination skills

Preferred Qualifications

• Experience supporting IronBow-delivered or IronBow-managed enterprise collaboration solutions, monitoring tools, and management platforms
• Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations
• Experience supporting federal, government, or highly regulated enterprise environments
• Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides

Core Competencies

• Enterprise A/V engineering
• Cisco Webex Room Kit support
• IronBow collaboration solution support
• Network-aware troubleshooting
• Integrated collaboration systems
• Audio/video signal flow analysis
• Root cause analysis
• Cross-functional technical coordination
• Mission-critical operational support
• Strong customer service and executive support presence

Benefits

• 401(k) with matching and 100% Vested
• Health Insurance - 3 plans to select from
• Dental insurance
• Vision Insurance
• Health savings account
• Life insurance
• Short Term Disability
• Long Term Disability
• AD&P
• Paid time off
• Professional development assistance
• Training
• Tuition reimbursement
• Flexible schedule
• Flexible spending account
• Referral program
• Paid Legal Plan
• and more...