AV Engineer / ThunderCAT Specialist

Key Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies
• Provide technical support for ThunderCAT appliances and related collaboration infrastructure
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues
• Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service
• Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments
• Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues
• Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services
• Document troubleshooting steps, configurations, resolutions, and operational procedures
• Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed
• Recommend improvements to enhance system reliability, performance, scalability, and user experience

Requirements

• Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure
• Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies
• Strong experience with enterprise audio/visual systems and integrated conferencing environments
• Proficiency with Biamp/Tesira audio platforms
• Experience with Crestron control systems
• Experience with Aurora multimedia solutions
• Knowledge of Dante-enabled audio networking environments
• Able to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers
• Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7
• Strong root cause analysis and problem-resolution skills
• Able to work effectively in high-visibility, mission-critical operational environments
• Excellent communication, collaboration, and cross-functional coordination skills

Preferred Qualifications

• Experience supporting ThunderCAT appliances or similar enterprise collaboration monitoring and management platforms
• Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large-scale integrated collaboration environments
• Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations
• Experience supporting federal, government, or highly regulated enterprise environments
• Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides