Autonomous Vehicle Support Specialist

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has grown to approximately 45,000 employees globally, with offices in the Philippines, India, and the United States. The company prioritizes a People First culture, focusing on employee well-being and continuous learning.

Role

Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you will assist AVs in numerous geographical locations including Los Angeles CA, San Francisco CA, Phoenix AZ, Austin TX, and more in the future.

Responsibilities

• Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making: Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight: Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
• Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning: Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
• Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

Key Requirements

• Strong focus on safety and attention to detail
• Excellent problem-solving and decision-making skills
• Ability to work effectively in a fast-paced, ever-changing environment
• Strong customer service, de-escalation, communication, and interpersonal skills
• At least 3 years driving experience on public roads
• Adaptability to new technologies and processes
• Ability to self-correct and learn from previous mistakes
• Maintain safety compliance certifications
• Ability to stay focused and seated for multiple hours at a time
• Ability to multitask in dynamic situations
• Schedule flexibility to support a 24*7 operation including holidays
• Valid driver's license with three years of driving experience and a clean driving record
• Ability to pass background, drug, and employment checks

Benefits

• Be part of a pioneering team shaping the future of transportation
• Contribute to enhancing safety and efficiency on the roads
• Work in a collaborative and supportive environment
• Competitive holiday pay
• Vacation time, sick time

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.