Autonomous Vehicle Roadside Assistance Agent - Philadelphia (Onsite Position)

Key Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Maintain situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Safely operate a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Maintain TaskUs's high standard of safety, inside and outside of the vehicle.
• Capable of responding quickly to changing and potentially high-pressure environments.
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
• Complete daily reports and document procedures and tests.
• Interact with the members of the public and educate them on self-driving technology.
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.

Requirements and Conditions

• Must be 21 years old.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or Other Applicable Regulations And Laws (where Required).
• Meet driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.
• Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required. Minimum of 3 years of experience driving on public roads. Additional experience is preferred.
• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs).
• Proficiency with using a touchscreen smartphone.
• Must be able to type at least 40 adjusted wpm.
• Must have good attention to detail and be able to quickly and concisely describe their thoughts.
• Capable of responding quickly and simultaneously to multiple scenarios.
• Able to adapt quickly to new and developing technology.
• Able to cross-functional verbal and written communication and issue escalation.
• Able to multitask multiple technologies, including communications devices and vehicle status systems.
• Able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month.
• Able to have excellent written and verbal communication skills; must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments.

Compensation

$30.00 (10% Shift Differential hourly for hours between 8pm-6am)

Benefits

• Life/Disability Insurance
• Roundglass Living Wellness
• Employee Assistance Program (EAP)
• Employee Discounts
• PTO/UTO (N/A for Seasonal)
• Birthday Leave
• 401k

Pre-Employment Requirements

• Must submit to a drug test and background check.
• Driving Record
• Physical Requirements

DEI & EEO

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Application

To apply, please visit TaskUs Careers Page.