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Autonomous Vehicle Roadside Assistance Agent - Baltimore MD (Onsite Position)

TaskUs · Baltimore, MD · 2 wk ago
On-siteBusiness Development$23/hrFull-time

Key Responsibilities

  • Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
  • Maintain situational awareness and understanding of the technology in his/her care, and be willing to adjust to changes in the environment.
  • Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
  • Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle's operations.
  • Responsible for the safe recovery of the self-driving autonomous vehicle, including parking safely, setting up protection, disengaging the vehicle, and driving it to a safe location.
  • Maintain TaskUs's high standard of safety, inside and outside of the vehicle.
  • Communicate courteously with management, engineers, and the public.
  • Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
  • Complete daily reports and document procedures and tests.
  • Interact with the members of the public and educate them on self-driving technology.
  • Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
  • Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.

Requirements and Conditions

  • Must be 21 years old.
  • High School Diploma or GED required, with a four-year college degree (preferred) in a related field like industrial or applied sciences.
  • Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or Other Applicable Regulations And Laws (where Required).
  • Meet driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.
  • Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required, with a minimum of 3 years of experience driving on public roads.
  • Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs).
  • Proficiency with using a touchscreen smartphone.
  • Able to type at least 40 adjusted wpm.
  • Good attention to detail and ability to quickly and concisely describe thoughts.
  • Capable of responding quickly and simultaneously to multiple scenarios.
  • Able to adapt quickly to new and developing technology.
  • Cross-functional verbal and written communication and issue escalation.
  • Able to multitask multiple technologies, including communications devices and vehicle status systems.
  • Able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month.
  • Excellent written and verbal communication skills.
  • Self-motivated and demonstrates good judgment, in fast-paced, high stress environments.

Compensation

$23.00 (10% Shift Differential hourly for hours between 8pm-6am)

Benefits

  • Life/Disability Insurance
  • Roundglass Living Wellness
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • PTO/UTO (N/A for Seasonal)
  • Birthday Leave
  • 401k
  • Medical, Dental and Vision Insurance

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Application Instructions

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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