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Jobs · Business Development · Florida

Autonomous Vehicle Roadside Assistance Agent - Orlando FL - (Onsite Position)

TaskUs · Orlando, FL · 2 mo ago
On-siteBusiness DevelopmentFull-time

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Currently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

TaskUs understands that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Key Responsibilities

  • Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
  • Maintain situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
  • Safely operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
  • Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle's operations.
  • Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
  • Maintain TaskUs's high standard of safety, inside and outside of the vehicle.
  • Capable of responding quickly to changing and potentially high-pressure environments.
  • Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
  • Complete daily reports and document procedures and tests.
  • Interact with the members of the public and educate them on self-driving technology.
  • Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
  • Perform other duties as required.

Education, Licensing, And Certifications Required

  • Must be 21 years old.
  • High School Diploma or GED required.
  • Four-year college degree (preferred) in a related field like industrial or applied sciences.
  • Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or Other Applicable Regulations And Laws (where Required).
  • Meet driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.
  • Minimum of 2 years of experience driving on public roads. Additional experience is preferred.
  • Minimum of 1 year Entry Level IT support or software troubleshooting experience is required.
  • Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs).
  • Proficiency with using a touchscreen smartphone.

Experience

  • Minimum of 2 years of experience driving on public roads.
  • Minimum of 1 year Entry Level IT support or software troubleshooting experience is required.

Skills And Knowledge Required

  • Good attention to detail and be able to quickly and concisely describe their thoughts.
  • Capable of responding quickly and simultaneously to multiple scenarios.
  • Able to adapt quickly to new and developing technology.
  • Excellent written and verbal communication skills.
  • Self-motivated and demonstrate good judgment, in fast-paced, high stress environments.

Pre-Employment Requirements

  • Must submit to a drug test and background check.

Physical Requirements

  • Occasional standing, walking, and sitting.
  • Long periods of sitting.
  • Use hands to finger; handle or feel; and talk or hear.
  • Climb stairs and/or ladders.
  • Occasionally required to reach with hands and arms.
  • Climb or balance.
  • Stoop, kneel, crouch, or crawl.
  • Occasional lifting and/or moving up to 45 pounds.
  • Use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Most work is accomplished outdoors in a vehicle.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

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