Automotive Service Writer

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Keep good communication with Technicians. Explain technicians recommendations to customers.
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• A high school diploma or equivalent
• Valid driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to speak Spanish fluently a plus
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines
• Ability to walk, stoop, bend, stand for long periods, file, type, and answer phones

Benefits

• Health insurance
• 401k
• Basic term life
• Vacation
• Holidays
• Sick leave
• Ongoing training