Automotive Service Writer

Position Summary

The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

Essential Duties & Responsibilities

• Customer focused with attention for detail
• Ability to thrive in a fast-paced environment with many priorities
• Self-motivated and enthusiastic team player
• Excellent time management skills
• Excellent listening and communication skills
• Ability to communicate to clients employing modern software and electronic based reports and communication tools
• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
• Communicate with customer to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Establish each customer’s method of payment. Obtain approval of credit, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
• Handle telephone inquiries regarding work in process and appointments.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that work areas and customer waiting areas are kept clean.

Qualifications

• 2 Years’ Experience with Automotive Dealership
• Must be at least 21 and have a valid CA Driver’s License
• Must have clean driving record and no DUI’s
• Willing to work Saturdays as part of regular shift pattern.

Benefits

• Competitive Pay Plan
• Medical, Dental, Vision
• 401K