Automotive Service Writer

Key Responsibilities

• Greet customers, actively listen to concerns, explain service needs/options in simple terms, and build lasting relationships.
• Schedule appointments, prepare accurate repair orders, and manage the service department's workflow.
• Communicate effectively with technicians, service managers, parts staff, and warranty administrators.
• Suggest relevant services/products and upsell repairs/parts to meet dealership goals.
• Keep customers updated on repair progress, notify them when vehicles are ready, and ensure satisfaction post-service.
• Administer new/used vehicle warranty repairs according to specifications.

Required Skills & Qualifications

• Excellent communication, active listening, customer service, problem-solving, organization, time management, attention to detail, and sales ability.
• Strong understanding of automotive technology, repair processes, warranty policies, and industry software.
• Automotive industry experience or related customer service/technical roles can be beneficial.
• Valid driver's license and insurable driving record are required.
• High School Diploma or equivalent.
• Able to lift and carry and transport up to 25 pounds up to 60 feet.
• Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.