Automotive Service Retention BDC

Description

Succesfully achieving client retention & sales goals and objectives relevant to the components of the Company’s strategic plan.

Responsibilities

• Source clients by accessing CRM system and evaluating potential opportunities of clients that could generate a trade-in sale.
• Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations.
• Set appointment with trade-in clients for trade evaluation and assist clients with product knowledge to facilitate the customer’s selection of a replacement vehicle that best meets their need.
• Identify and introduce the clients with interest in a vehicle to the Sales Consultant that is best able to assist him/her with a vehicle demonstration and finalization of the sales transaction.
• Solicit dealership purchase of client’s vehicle if client has no interest in another vehicle.
• Consult with the Finance
• Follow up with clients after their visit
• Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients.
• Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings.
• Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles.
• Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot.
• Consistently assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment.
• Offers test drives to all Clients
• Knows and understands equity and values; fully capable of explaining depreciation to the Client.
• Consistently ensures that a member of the sales management team has the opportunity to meet each Client.
• Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title.
• Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations.

Required Experience

• Experience; Ideal: Previous experience as a Sales Consultant, Internet Sales Consultant, Auto Finance Manager or Auto Sales Manager.
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Driver License Required