Automotive Service Lane Manager

Responsibilities

• Supervise and lead the service advisor team
• Ensure a high level of customer satisfaction
• Train service advisors in customer service best practices and service standards
• Oversee the service lane workflow
• Collaborate with technicians and parts department to streamline the service process
• Generate regular reports for dealership management
• Execute training programs for service advisors in product knowledge, customer service and process

Requirements

• Proven experience in automotive service management or a related role
• Strong leadership and interpersonal skills
• Excellent customer service and communication abilities
• In-depth knowledge of automotive service processes and industry best practices
• Familiarity with dealership management software and service lane technology
• Minimum High School Diploma required
• Valid driver’s license also required

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services