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Jobs · OTHR · Virginia

Automotive Service Lane Assistant

Sheehy Auto Stores · Ashland, VA · 3 wk ago
OTHRFull-time

Responsibilities

  • Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.
  • Communicate with appropriate dealership staff about customers' arrival and needs.
  • Work hand and hand with the service department to keep scheduled appointments on track.
  • Answer inbound service calls, assisting customers with scheduling and ordering parts.
  • Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads).
  • Update or enter new customer information into CRM as appropriate.
  • Perform other duties as assigned.

Requirements

  • Previous dealership experience is a plus!
  • Strong verbal and written communication abilities.
  • Excellent listening skills with keen attention to detail.
  • A positive and friendly demeanor, and enjoy interacting with customers.
  • Ability to work in a fast-paced environment.
  • Must be able to pass a pre-employment background screening, Motor Vehicle Records check, and drug test.
  • Must have a valid driver’s license.

Benefits

  • Health, Vision, and Dental Insurance.
  • Start earning PTO on your 1st day of employment.
  • Paid Maternity & Paternity after one year of employment.
  • Paid Training.
  • Career Advancement.
  • 401(K) and profit sharing.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on department needs.

Qualifications

High school diploma or equivalent required. Previous automotive service experience preferred.

Skills

Customer service skills, communication skills, multitasking ability, and computer proficiency are essential.

Benefits

Our programs are designed to improve your life at work and at home. This includes health, vision, and dental insurance, paid time off, training, career advancement opportunities, and a 401(k) plan with profit sharing.

Company Information

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands across over 25 locations. We are committed to providing a supportive and inclusive workplace where all employees are valued and respected.

Equal Employment Opportunity

We are an Equal Employment Opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

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