Automotive Service Lane Assistant

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! We are one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands across over 25 locations. We pride ourselves on finding the best team members, both experienced and new to the industry, who have the desire to achieve.

Benefits

• Health, Vision, and Dental Insurance
• PTO starts earning on your first day of employment
• Paid Maternity & Paternity leave after one year of employment
• Paid Training
• Career Advancement opportunities
• 401(K) and profit sharing

Responsibilities

• Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area
• Communicate with appropriate dealership staff about customers' arrival and needs
• Work hand-in-hand with the service department to keep scheduled appointments on track
• Answer inbound service calls, assisting customers with scheduling and ordering parts
• Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
• Update or enter new customer information into CRM as appropriate
• Other duties as assigned

Requirements

• Previous dealership experience is a plus
• Strong verbal and written communication abilities
• Excellent listening skills with keen attention to detail
• Positive and friendly demeanor, and enjoy interacting with customers
• Must be able to work in a fast-paced environment
• Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
• Must have a valid driver’s license