Automotive Service Lane Assistant

About the role

Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join their team as a Service Lane Assistant. This position involves greeting customers, directing them to the appropriate dealership representative, and working with the service department to ensure scheduled appointments are kept.

Responsibilities

• Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.
• Communicate with appropriate dealership staff about customers' arrival and needs.
• Work hand and hand with the service department to keep scheduled appointments on track.
• Answer inbound service calls, assisting customers with scheduling and ordering parts.
• Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
• Update or enter new customer information into CRM as appropriate
• Other duties as assigned

Requirements

• Previous dealership experience is a plus!
• Strong verbal and written communication abilities
• Excellent listening skills with keen attention to detail
• A positive and friendly demeanor, and enjoy interacting with customers
• Must be able to work in a fast-paced environment
• Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
• Must have a valid driver’s license

Benefits

• Health, Vision, and Dental Insurance
• Start earning PTO on your 1st day of employment
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing