Automotive Service Manager

About the role

Vale Group, a nationwide specialized recruitment firm, partners with a company based in Hagerstown, MD, to search for an experienced Honda Service Manager.

Responsibilities

• Direct day-to-day service operations covering workflow, staffing levels, scheduling, output, and profit performance
• Hire, develop, mentor, and retain advisors, technicians, dispatchers, and support personnel
• Track and act on key measures such as RO count, labor gross, tech efficiency and proficiency, ELR, CSI, warranty results, and customer retention
• Collaborate with Parts, Sales, and store leadership to elevate total fixed ops results and the client experience
• Uphold OEM requirements, warranty guidelines, safety protocols, and internal policy
• Build repeatable processes and best practices that fuel sustained growth
• Resolve escalated customer matters while championing a service-first culture
• Prepare forecasts, control expenses, and hit department financial targets

Qualifications

• At least 5 years advancing through automotive fixed operations leadership, having held a Service Manager, Fixed Ops Manager, or comparable role
• Track record of running busy, high-volume dealership service departments successfully
• Deep command of fixed ops financial statements along with department-level KPIs
• Skilled at hiring, coaching, and keeping strong service talent
• History of raising technician productivity, growing labor revenue, boosting retention, and strengthening overall department margins
• Comfortable with dealership management software, ideally CDK, plus Microsoft Office
• Background with Honda or another import franchise strongly favored
• Steady work history reflecting sustained leadership success, and a valid driver's license with a clean record

Benefits

• Excellent career growth opportunity
• Highly competitive benefits, featuring an employee stock ownership program, a retirement plan with employer contribution, full medical, dental, and vision coverage
• Paid time off and holidays
• Sundays off

Pay

$120,000+ plus a substantial performance-driven incentive plan, based on experience.

Schedule

Not specified