Automotive Service Dispatcher Audi

About the Role

In a high‑volume service department, the dispatcher is the engine that keeps the entire operation moving. You control the workflow, keep technicians efficiently loaded, and ensure customers experience a smooth, timely service process from start to finish. When the shop is running at peak performance, it’s because the dispatcher is driving the pace. Audi of Bay Ridge is looking for a motivated, sharp, and fast‑thinking Shop Dispatcher who thrives in a dynamic environment and knows how to keep a service team aligned and productive.

Daily Work Schedule

• Responsible for promoting exceptional levels of shop efficiency and productivity.
• Schedules shop work to create maximum productivity for all skilled level technicians.
• Responsible for doing all that is necessary for service customer satisfaction.
• Responsible to ensure proper warranty tech time and operation codes are properly used.
• Responsible for developing and maintaining effective communication between the shop and parts department employees.
• Responsible for maintaining a clean and orderly shop.
• Ensure that assigned work has been performed and the repair order has been completed properly.
• Review scheduled maintenance for all service equipment.
• Review with Service Manager a list of needed service department supplies, repairs, safety policies and daily, weekly workload.

Qualifications

• At least two years of automotive dealership service department experience, preferably as a service dispatcher, or Master/A level Technician, and preferably in a union shop.
• A steady job history and track record for success.
• Has fluent hands-on experience with DMS systems.
• Excellent communication skills for interacting with technicians and customers.
• Understands how to effectively load a service shop schedule.
• Can distribute work to technicians in an orderly and efficient manner.
• Team player that works well with service, parts, and other dealership employees.
• Can continually be responsive to the needs and concerns of the service manager and all service personnel.
• Must pass pre-hire background, DMV, and drug assessments.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within