Automotive Service Dispatcher

Essential Duties and Responsibilities

• Assign repair orders to technicians based on skill level, experience, certifications, and current workload
• Monitor technician productivity and maintain a balanced workflow
• Prioritize customer waiters, appointments, warranty repairs, and emergency repairs
• Cook with the parts department to minimize delays caused by unavailable parts
• Maintain communication between technicians, advisors, and management
• Review repair orders for completeness before dispatching
• Maintain a clean, organized, and safe work environment
• Follow dealership policies and manufacturer guidelines

Qualifications

• A high school diploma or GED
• Previous automotive dealership service experience preferred
• Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable
• A strong understanding of automotive repair processes
• A knowledge of warranty and customer pay repair procedures
• Strong communication and interpersonal abilities
• The ability to work effectively in a fast-paced environment
• Basic computer proficiency and experience with dealer management systems

Benefits

• Competitive salary
• Medical and dental insurance
• Paid time off
• 401K
• Employee vehicle purchase program
• Paid training and career development opportunities