Automotive Service Dispatcher
Acura of Avon · Canton, CT · 3 days ago
OTHRFull-time
Essential Duties and Responsibilities
- Assign repair orders to technicians based on skill level, experience, certifications, and current workload
- Monitor technician productivity and maintain a balanced workflow
- Prioritize customer waiters, appointments, warranty repairs, and emergency repairs
- Cook with the parts department to minimize delays caused by unavailable parts
- Maintain communication between technicians, advisors, and management
- Review repair orders for completeness before dispatching
- Maintain a clean, organized, and safe work environment
- Follow dealership policies and manufacturer guidelines
Qualifications
- A high school diploma or GED
- Previous automotive dealership service experience preferred
- Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable
- A strong understanding of automotive repair processes
- A knowledge of warranty and customer pay repair procedures
- Strong communication and interpersonal abilities
- The ability to work effectively in a fast-paced environment
- Basic computer proficiency and experience with dealer management systems
Benefits
- Competitive salary
- Medical and dental insurance
- Paid time off
- 401K
- Employee vehicle purchase program
- Paid training and career development opportunities