Automotive Service Advisor / Writer Manager

Key Responsibilities

• Advise customers on vehicle service and repairs with clarity and integrity
• Lead front counter operations in a fast-paced automotive repair shop
• Coach and support service advisors on communication, sales, and process
• Own customer experience from initial call through vehicle pickup
• Partner with the Operations Manager to execute shop systems and standards
• Ensure consistent customer service and sales execution

Qualifications

• Strong customer service and sales skills
• Comfortable coaching peers and leading by example
• High accountability and ownership mindset
• Able to stay calm and clear under pressure
• Automotive Service Advisor experience desired/not required