Automotive Service Advisor / Writer
DARCARS Automotive Group · Englewood, NJ · 1 wk ago
On-siteInformation TechnologyFull-time
About the role
DARCARS of Englewood is seeking an Automotive Service Advisor / Writer.
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customers with a complete and accurate estimate of repair orders
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
- Follow the manufacturer’s warranty guidelines and procedures
- Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Previous automotive Service Advisor experience preferred
Requirements
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background)
Qualifications
- Competitive pay and opportunities for bonus
- Comprehensive Benefits Plan including 401k
- PTO and Paid Holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
Skills
- Customer service
- Phone skills
- Computer skills
Benefits
- Competitive pay and opportunities for bonus
- Comprehensive Benefits Plan including 401k
- PTO and Paid Holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
Pay
Competitive pay and opportunities for bonus
Schedule
At-will employment subject to termination if dealership rules & regulations are violated.