Automotive Service Advisor

Tire Works (part of the Sun Auto Network) is locally owned and operated and in 2020 expanded our service area to Phoenix and Mesa. We believe that your car and your family deserve top quality repairs that ensure safety at a fair price—everyone gets our best, every day, on every repair for every car.

About the role

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors consistent with the Company Standards and Expectations.
• Other duties as assigned.

Qualifications

• Possess current, valid driver’s license.
• Must be at least 18 years of age.
• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Ability to work Monday - Saturday.

Working Conditions and Physical Demands

• Exposure to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials.
• Temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside.
• Use of safety goggles or other PPE may be required when working in these conditions.
• Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the building.
• Bend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequently.
• Lift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently.
• Communicate with customers and shop personnel.
• Vision sufficient to detect color, depth, and re-focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$48,000–$85,000 per year, depending on experience.

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation and sick time.
• 6 paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) Retirement Savings Plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.