Automotive Service Advisor

About the role

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives. Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.

Responsibilities

• Schedules for shop work to facilitate maximum productivity in accordance with dealership policy and technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complain, cause and correction notices on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Prepares estimated when required
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Closes repair orders
• Conducts periodic checks of the work in progress for status updates
• Ensures that technicians follow warranty material disposition procedures
• Communicates job status to other service advisors
• Maintains high customer satisfaction ratings
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA rules, etc.
• Affords assistance with safety and housekeeping policies and procedures throughout the service department
• Maintains a record of carry-over vehicles and communicates to service management status of carry-overs
• Maintains a clean and compliant work area
• Maintains high ethical standards in all actions

Requirements

• Valid Nevada driver’s license
• Clear background check
• Ability to pass pre-employment Federal drug screen
• High School Diploma or general education degree (GED); or equivalent combination of education and/or experience
• Two years of Service Advisor experience designation preferred

Qualifications

• Physical Demands: Regularly required to stand. The employee may be required to sit. Work environment is usually moderate to loud (could be distracting and/or uncomfortable).
• Work Environment: Hazardous situations, conditions, and equipment that could result in injury. Exposure to contaminants such as anti-freeze and chemical degreasers. Exposure to grease and dirt.