Automotive Service Advisor - Texan Dodge

About the role

We are Texan Dodge, a Ken Garff Automotive Dealership, seeking a Service Advisor who embodies our core values of respect, integrity, growth, humility, and teamwork.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customers
• Proefficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Requirements

• Friendly and cooperative demeanor
• Quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed, and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Qualifications

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave
• Stipend Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

Benefits

• Flexible schedule
• Professional development opportunities
• Team building activities

Schedule

Our flexible schedule allows you to find the best fit for your lifestyle.

Pay

Competitive compensation package including base salary, performance bonuses, and opportunities for advancement.