Automotive Service Advisor/Sales

Principal Duties and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.
• Able to work a minimum of five days, including Saturday’s.

Sales and Service Advisor Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Compensation

Up to $20/hr + COMMISSION +BONUS OPPORTUNITIES

About the Role

At Delta World Tire, we are committed to providing our customers with top-notch automotive repair and preventative maintenance services. Our ASE certified technicians are dedicated to ensuring your vehicle is in optimal condition. We offer a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Benefits

We believe in offering our team members a comprehensive benefits package that includes competitive pay, paid vacation and sick time, 6 paid holidays, medical, dental and vision insurance, life insurance (company paid), and a 401(k) retirement savings plan with company match. Additionally, we offer discounted services on personal and immediate family vehicles, and opportunities for advancement within the company.

Skills

Our ideal candidate possesses excellent communication skills, a strong work ethic, and the ability to work independently and as part of a team. They should also have a thorough understanding of automotive repair and maintenance, as well as the ability to provide accurate quotes and track customer service needs.

Requirements

To be considered for this position, candidates must possess a valid driver’s license and be able to work a minimum of five days per week, including Saturdays. Prior experience as a Service Advisor is helpful, but not required.