Automotive Service Advisor - Main Shop

About the role

We're looking for an experienced Service Advisor who takes pride in helping customers, communicates clearly, and understands the responsibility that comes with being the face of a service department. This is a place where high expectations are standard, support is strong, and doing things the right way matters.

Responsibilities

• Guide customers through their service visit from the moment they arrive
• Greet customers with confidence, check them in accurately, and review their concerns
• Keep customers updated throughout the day
• Return every call, text, and email promptly
• Work with our technicians and track progress
• Ensure every customer feels valued, informed, and respected

Requirements

• Prior service advisor experience
• Strong customer experience skills
• Clear communication in person, by phone, and through text and email
• Consistent and timely follow-up
• Professional presence in a fast-paced environment
• Respect for process, accuracy, and accountability
• Ability to multitask without losing composure
• Positive attitude and proven work ethic

Benefits

• Four-day workweek for stronger work–life balance
• Employer-sponsored medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Vacation and sick leave in accordance with company policy and New Jersey law
• Paid time off
• Access to an Employee Assistance Program (EAP) offering mental health and personal support resources
• Long-term stability at a growing dealership
• Training and advancement opportunities

Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.

Pay

Earn between $50,000-$100,000 per year. Pay is based on a base hourly rate plus a Monthly Bonus based on percentage of Sales, Customer Satisfaction, and Performance Standards.

Schedule

Four-day workweek.