Automotive Service Advisor - IRA Toyota Orleans

IRA Toyota Orleans, part of Group 1 Automotive—a Fortune 250 leader in global automotive retail—is seeking a qualified Automotive Service Advisor to join our team. With over 250 dealerships and collision centers across the U.S. and U.K., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. We invest in our people, technology, and operational excellence to shape the future of automotive retail, fostering an environment where employees are trusted, challenged, and supported in building meaningful careers.

Responsibilities

• Promptly greet service customers in a friendly and courteous manner and listen to their vehicle concerns.
• Offer logical diagnostic services or repairs to address customer needs and provide accurate estimates.
• Handle minor customer complaints with courtesy and escalate unresolved issues to management.
• Answer incoming calls promptly, providing clear and helpful information to callers.
• Monitor repair progress throughout the day, contacting customers about any changes in estimates or timelines.
• Sell appropriate repairs and services based on customer needs, presenting maintenance service menus to every customer.
• Obtain accurate parts and labor prices for customer-pay and internal operations using approved pricing guides.
• Provide accurate estimates at the time the repair order is written and secure documented telephone approval for add-on sales.
• Meet or exceed sales objectives set by management.
• Write repair orders thoroughly, legibly, and accurately, distributing copies per department policy.
• Maintain a service scheduling form (route sheet) and document repair order changes.
• Inspect completed repair orders for accuracy, pricing, and legibility.
• Document flat-rate time or other required timekeeping per service department and manufacturer procedures.
• Maintain records of carryover vehicles and special order parts status.
• Monitor special order parts and update boards, ensuring warranty follow-up and team log books are current.
• Communicate additional vehicle problem/complaint details to technical staff and update job status changes.
• Stay informed about shop workload to determine quick turnaround opportunities.
• Inform sales managers of potential new vehicle sales customers.
• Confirm service appointments by phone the day before scheduled arrivals and contact customers when work is completed.
• Report any safety, welfare, or integrity concerns to management.
• Perform other administrative tasks as directed by service management.

Requirements

• At least 1 year of dealership experience.
• Ability to write clear and precise repair instructions and provide accurate labor and parts estimates.
• Establish and determine customer payment methods and obtain signatures on purchase orders.
• Maintain continuous communication on job progress throughout the day.
• Coordinate with manufacturers and/or extended warranty companies for repair approvals.
• Knowledge of products and services, with the ability to meet or exceed sales quotas.
• Test drive vehicles when necessary.

Benefits

• Health, Dental, Vision, Life, and Disability insurance.
• 401(k) plan with company match.
• Paid Time-Off.
• Employee Stock Purchase Plan.
• Employee Vehicle Purchase Program.
• Professional work environment with job training and advancement opportunities.

Pay

$75,000.00 to $100,000.00 per year.

All applicants must pass pre-employment testing, including background checks, MVR, and drug testing.