Automotive Service Advisor Hyundai

Your Daily Work Schedule

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled
• Safeguards the daily inventory of technicians' time to consistently sell to service customers
• Distributes work between technicians efficiently
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Oversees administration of warranty claims as well as training and supervising of service department
• Encourages compliance with applicable laws and regulations
• Maintains good working relationship with factory(s) and fosters positive employee relations

Qualifications

• Available to work flexible hours and weekends
• Reliable, self-starter mentality and ambitious spirit preferred
• Eager to learn new product ins and outs
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
• Excellent communication, interpersonal, and organizational skills
• Understanding of the importance of listening and being empathetic
• Strong work ethic with the ability to work in a fast-paced, results-driven environment
• At least one year of prior employment involving customer-facing service or telephone contact
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Open to constructive feedback to improve performance and development
• Strong computer and multitasking skills

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S. At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within