Automotive Service Advisor / Hospitality Professional

About the role

Automotive Service Advisor / Hospitality Professional Ready to Shift Gears? Bring Your Hospitality Skills to Tulley Automotive Group! Tulley Automotive Group in Nashua is looking for a friendly, motivated Service Advisor to join our fast-growing team. If you’re passionate about delivering outstanding customer service and looking for a fresh, exciting career path, we want to hear from you. Coming from a hospitality background? Your experience in managing fast-paced environments, juggling priorities, and making customers feel valued makes you a perfect fit. No prior automotive experience? That’s okay — we offer hands-on training to set you up for success in the service lane. Already an experienced Service Advisor? Whether you’ve worked in a dealership, independent repair shop, quick lube center, or tire store, you'll find a supportive team and real opportunities to grow your career here at Tulley. Bring your skills, energy, and enthusiasm to Tulley and help us deliver the kind of exceptional experiences that keep our customers coming back.

Responsibilities

• Greet customers promptly and professionally when they arrive at the service department
• Clearly communicate service and repair recommendations to customers, including estimated costs and timelines
• Accurately document customer concerns and vehicle issues in service records
• Coordinate vehicle inspections and diagnostic work with service technicians
• Keep customers updated on service progress, changes in repair timelines, and any additional recommended services
• Review completed work with customers and explain all charges and services performed
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
• Maintain knowledge of dealership services, manufacturer recommendations, and current promotions
• Collaborate with parts department and service technicians to ensure timely and accurate repairs

Benefits

• Competitive Compensation
• Paid Time Off: Vacation Time, Personal Time, Holiday Time
• 401(k) plan with dealer contribution
• Employee Assistance Program (EAP)
• Insurance: Medical, Dental, Vision, Accident
• Disability Cover