Automotive Service Advisor

Job Type

Full-time

About the role

Automotive Service Advisor – Be the Voice of the Service Lane! Are you a people-person who loves cars and solving problems? We’re looking for a rockstar Service Advisor to be the go-to connection between our customers and our service team. If you thrive in a fast-paced environment and love turning chaos into calm with a smile, you’ll feel right at home here!

Responsibilities

• Greet customers like a champ and get the details on what their car needs
• Help diagnose issues (with a little road testing, if needed!)
• Create clear, accurate repair orders and cost estimates
• Keep customers in the loop about repairs, timelines, and any surprises
• Recommend services that keep vehicles running like new
• Test drive vehicles to confirm issues or fixes
• Handle questions, concerns, and complaints with professionalism and care
• Keep things moving—schedule appointments, coordinate with technicians, and follow up on repairs
• Makes sure cars are safe, secure, and ready to roll

Requirements

• A friendly, helpful attitude and excellent communication skills
• An eye for detail and a knack for staying organized
• Someone who genuinely cares about customer satisfaction
• Prior experience as a Service Advisor or in a customer-facing automotive role (preferred)
• Strong knowledge of automotive systems and maintenance services
• Ability to explain technical information in a way customers understand
• Comfort using scheduling and service software (we’ll train you on the specifics)
• Valid driver’s license and clean driving record
• High school diploma or equivalent (post-secondary education a plus)