Jobs · OTHR · Arizona

Automotive Service Advisor

Sun Auto Tire & Service · Fort Mohave, AZ · 1 mo ago
OTHR$48k–$85k/yrFull-time
We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We have: - About the role: The first paragraph describing company and role: "Sun Auto Tire & Service (Sun Auto and Tire Works) is a leading provider... The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations." That's about the role. - Responsibilities: The "Essential Roles and Responsibilities:" list (multiple bullet points). Also "Other duties as assigned" and "should also adhere to all company policies..." maybe part of responsibilities. - Qualifications: The list after "Qualifications:" includes driver's license, age, HS diploma, prior experience helpful, professional appearance, ability to work Monday-Saturday. - Skills: Not explicitly listed but could infer from responsibilities: communication, customer service, etc. But we should only create a Skills section if posting has real specific content. There's no explicit "Skills" heading. Might be better to omit Skills section. - Benefits: The posting lists "Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!!!" That's benefits. - Pay: The posting includes "COMPENSATION: $48K-$85K - Depending on experience". That's pay. - Schedule: Not explicitly given, but qualifications mention "Ability to work Monday - Saturday". That's schedule info. Could create Schedule section with that detail. - About the role: we have. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: EEO statement, etc. Remove the equal employment opportunities paragraph. Also remove duplicated lines, cookie/navigation/legal etc. Not present. We must preserve all substantive information. We need to format lists with
  • . For prose use

    . We need headings

    for each section we include. Let's decide sections: - About the role (

    About the role

    ) with paragraph(s). - Responsibilities (

    Responsibilities

    ) with
    • items. - Qualifications (

      Qualifications

      ) with
      • items. - Benefits (

        Benefits

        ) with
        • items. - Pay (

          Pay

          ) with paragraph. - Schedule (

          Schedule

          ) with paragraph (Ability to work Monday - Saturday). We could also include Skills but not needed. Check that we don't include filler like "commensurate with experience" etc. Pay section: we have "$48K-$85K - Depending on experience". That's specific enough. Schedule: "Ability to work Monday - Saturday" is specific. Now ensure we preserve all substantive information from posting. Let's extract details: About the role: "Sun Auto Tire & Service (Sun Auto and Tire Works) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States. The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations." We can combine into one or two paragraphs. Responsibilities list: From "Essential Roles and Responsibilities:" then bullet points: - Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques. - Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. - Recommend services according to appropriate level of knowledge. - Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. - Properly document all recommendations in customer file. - Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. - Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. - Provide customer with updates throughout the day on the status of their services. - Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. - Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. - Track all new returns, core returns and warranty parts for individual customers - Other duties as assigned Also "The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations." This could be part of responsibilities. We'll include that as a bullet or separate paragraph? Probably as a bullet. Qualifications list: - Possess current, valid driver’s license - Must be at least 18 years of age - High School Diploma or equivalent - Prior experience as a Service Advisor is helpful, but not required - Professional appearance and proven ability to work in a process driven environment - Ability to work Monday - Saturday Also maybe "Working Conditions and Physical Demands" is not qualifications but could be part of Requirements? The instruction says we can have Requirements section. But we didn't plan to include Requirements. However we have "Working Conditions and Physical Demands" details. That could be considered Requirements or maybe we could create a Requirements section for those. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could include Requirements if there is real specific content. The posting includes "Working Conditions and Physical Demands :" with details. That's specific. So we should include a Requirements section for that. Thus we need to decide: we have Qualifications (education, license, etc.) and Requirements (physical demands, working conditions). Both are present. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. We'll omit Skills. Now ensure we don't duplicate content: Ability to work Monday - Saturday appears both in Qualifications and Schedule. Actually it's listed under Qualifications. But we also have schedule info. To avoid duplication, we could keep it only under Qualifications (as it's a qualification) and not repeat in Schedule. But Schedule section should have schedule info; if we only have that line, we could still include it but it's duplicate. Better to keep it under Qualifications and not create Schedule section unless there is other schedule info like shift times. The posting only mentions ability to work Monday - Saturday. That's schedule info. If we put it under Qualifications, we still need a Schedule section? The instruction: include a section ONLY when the posting has real, specific content for it. So if we treat schedule as part of qualifications, we could still have a Schedule section with that content, but then it's duplicated. Better to not duplicate; we can put schedule info under Qualifications and omit Schedule section. However the instruction says we can have Schedule section if posting states it. It does state ability to work Monday - Saturday, which is schedule. So we could have Schedule section with that line, and not include it under Qualifications. But then we lose that qualification info. However we could keep it under Qualifications as well but that would be duplication. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited explicitly, but they said "do NOT repeat the job title as a heading" and "do NOT put Job ID / requisition numbers as headings". Duplication of content elsewhere is not forbidden, but better to avoid redundancy. However we need to preserve all info; duplication still preserves it. It's okay to have same info in two places? Might be considered redundant but not wrong. However they said "Prefer a few substantive sections over many thin ones." Duplication could be seen as thin. I'd rather keep schedule info under Qualifications and not create a separate Schedule section, because the schedule info is more of a qualification (availability). But the instruction gave Schedule as a possible heading; we can choose to omit if we think it's covered elsewhere. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So if we think schedule content is present, we could include Schedule section. But we also have that same content under Qualifications; that would be duplication but still specific content. I'd lean to include Schedule section with that line, and keep Qualifications without that line (move it to Schedule). Then Qualifications would lose that line; but we could still keep other qualifications. However the line "Ability to work Monday - Saturday" is indeed a qualification (availability). But we can treat it as schedule. Let's see if there is any other schedule info: none. So we could put it under Schedule and not under Qualifications. That would preserve the info. Thus Qualifications list will exclude that line. Now Requirements section: includes Working Conditions and Physical Demands details. Let's extract that paragraph: "Working Conditions and Physical Demands : The Sales & Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be required when working in these conditions. The Sales & Service Advisor must be able to meet the following physical requirements: Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the building Bend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequently Lift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently. Communicate with customers and shop personnel Vision sufficient to detect color, depth, and re-focus Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." We need to turn that into a list of items? It's prose with some list-like sentences. Could break into
          • for each distinct requirement. But we can also keep as

            . The instruction: Use

            • for any list of duties/requirements/benefits. So we should treat the physical requirements as a list. Let's parse: - Exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. - Temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. - Use of safety goggles or other PPE may be required when working in these conditions. - Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the building. - Bend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequently. - Lift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently. - Communicate with customers and shop personnel. - Vision sufficient to detect color, depth, and re-focus. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We'll make each a
            • . Now Benefits list: we need to split the benefits string into items. Benefits string: "Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company

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