Automotive Service Advisor

About the role

Plaza Tire Service, powered by The Sun Auto Network, is seeking a Service Advisor to sell and promote all products and services offered by Plaza Tire. The Service Advisor will help manage the team and workflow in the shop and act as the manager on duty when the store manager is out.

Responsibilities

• Greet customers professionally in person and on the telephone using standardized customer service techniques.
• Listen to and thoroughly document customer concerns; inspect vehicles and review service history to accurately identify and verify service needs.
• Recommend services based on appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
• Properly document all recommendations in the customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with accurate quotes that include cost and time of completion for approved services.
• Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
• Track all new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service, or an automotive-related field.
• Professional appearance and proven ability to work in a process-driven environment.
• Possess a valid driver’s license.
• Ability to work a minimum of five days per week, including Saturdays.

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement, up to $3,000 annually.
• Paid vacation and sick time.
• 6 paid holidays.
• Medical, dental, and vision insurance.
• Life insurance (company paid).
• 401(k) retirement savings plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.