Automotive Service Advisor
Sioux Falls Ford Inc · Sioux Falls, SD · 4 mo ago
OTHRFull-time
Responsibilities
- Listen to the customer's description of the concerns, checking vehicle maintenance records, and examining service schedules.
- Consult with technicians regarding appropriate service options
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, complete reports on labor and cost of all services
Requirements
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to customers who may not be familiar with industry terminology
- Careful, patient demeanor
- Problem solving/critical thinking skills
- Thrives in a fast-paced environment
Benefits
- Health Insurance (Including Wellness Benefit)
- Dental and Vision Insurance
- Life Insurance
- 401(k) with company matching after one year of service
- Section 125 FLEX Account
- EAP - Employee Assistance Program
- Paid Vacation, Holiday, and Personal Time
- Discounts on vehicles, service & parts – including immediate family members