Automotive Service Advisor

Company Overview

We are an industry‑leading, employee‑first company with 53 years of history and seven locations in Brookfield, Grafton, Hartland, Muskego, New Berlin, and Oconomowoc. Our mission is “we exist to serve because you deserve better,” and our core values—family, integrity, hospitality, growth, professionalism, and initiative—guide everything we do. We invest in technology, training, and a Business Development department to bring quality customers who want to maintain their vehicles. Our award‑winning workplace culture is reflected in strong Google reviews, an active social‑media presence, and a dedicated LinkedIn Life page.

Compensation

Salary range: $70‑100 K. Competitive compensation is guaranteed.

Benefits

• Monday‑through‑Friday workweek, 7 am – 5:30 pm
• Great health, vision, and dental plans (individual and family)
• Generous PTO plan
• Paid holidays
• 401(k) with an aggressive match starting after 60 days (no one‑year waiting period)
• Closed weekends to spend time with family and friends
• Paid training
• ASE reimbursement
• Career pathing and advancement to Service Manager
• Friends, family, and employee discount
• Tire discount for employees (8 tires per year)
• Paid uniforms
• Team‑member appreciation and recognition events
• Award‑winning workplace culture

Responsibilities

• Greet, develop rapport, and communicate with customers face‑to‑face and on the phone
• Obtain customer and vehicle information
• Facilitate communication with customers, including drop‑off, updates, and check‑out
• Determine and recommend appropriate services in a customer‑focused approach
• Prepare a complete and accurate estimate for labor and parts
• Work with the team to complete service and daily tasks
• Utilize current technology to assist with communication and workflow

Requirements

• Possess a valid driver’s license
• Maintain a clean, professional, and safe work area and appearance
• Embrace technology
• Operate with a high level of energy, positive attitude, and excellence
• Possess a hunger to learn, help, and improve through coaching