Automotive Service Advisor
Company Overview
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond. As one of the country’s Top 30 Private Dealer groups, we represent some of the industry’s best brands across more than 25 locations. We pride ourselves on finding the best team members—both experienced and new to the industry—who have a desire to achieve.
About the Role
We are seeking Service Advisors who excel at the art and science of customer service. The ideal candidate is comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. If you can make customers feel welcome and confident that their needs are met, this could be your next career home.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to each customer and articulate repair needs to technicians.
- Present recommended/additional services using low‑pressure, high‑integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Adhere to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Sell and manage extended warranties.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs to customers.
- Handle minor customer concerns and complaints.
- Keep the Service Manager informed of all problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards.
Requirements
- Previous experience as a Service Advisor is preferred.
- Proficiency with Reynolds & Reynolds or similar DMS preferred.
- Strong customer communication skills both in‑person and on the phone.
- Strong organizational skills.
- Ability to manage in a fast‑paced work environment with limited supervision.
- Compliance with all federal, state, and local laws and company policies regarding safeguarding of customer, company, and manufacturer information, as well as customers' vehicles and property.
- Authorization to work in the USA.
- Ability to pass a pre‑employment background check, Motor Vehicle Record check, and drug screening.
- Valid driver’s license.
Benefits
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement opportunities
- 401(k) and profit sharing
Compensation
Compensation based on experience and performance: $50,000 up to $200,000.